...Seyoung Park; Kangcheng Lin; Junegak Joung; Harrison Kim Online reviews provide a source to identify customer needs. While many studies have analyzed online reviews during the pandemic, it is worth noting that many customer preference studies in this period were not conducted within a product...

... can be quite different. This paper details a design method to identify perceptions of sustainable features (PerSFs) by collecting online reviews, manually annotating them using crowdsourced work, and processing the annotated review fragments with a natural language machine learning algorithm. We...